Shipping info and Returns
Please note that RE-SSENTIEL can only deliver online purchases to Belgium, Germany and the Netherlands. You can choose between Colissimo (home delivery) or Mondial Relay (pick-up point) for the delivery of your online purchase. The package can be delivered at home or to a pick-up location.
ESTIMATED DELIVERY TIME
We will make every effort to deliver your order as quickly as possible.
Belgium / the Netherlands: 5-7 business days
France: 3-5 business days
Germany: 5-7 business days
Please note: delivery times go into effect the business day after you place an order and are indicative. During busy periods, dispatch and delivery may take longer than usual.
Belgium / The Netherlands / Germany: the delivery costs are € 6,35 for delivery in a pick-up location, and for at-home delivery € 7,50 without required signature.
France : The delivery costs are € 5,9 for delivery in a pick-up location, and for at-home delivery € 7,50 without required signature
You can return your purchased item(s) from www.re-ssentiel.com within 14 days counting from the data of receipt of your order. The item(s) must be in unused condition and complete with original labels.
Make a return is simple:
- Log in to your RE-SSENTIEL account and register your return
- Download and print the pre-addressed return label. This is available in your customer account, under "my orders". *
- Pack the item(s) (max.20 kg) in a sturdy box and include the delivery note. To help the environment, we encourage to reuse boxes, select optimal sizes to avoid empty volume, and choose FSC-certified materials.
- Drop the package off at the location indicated on your return label.
We recommend to keep proof of postage until the package reaches the warehouse: take a picture of the label or write down the tracking number. Within 14 days after receiving the item(s) in the warehouse, you will be refunded. The refund will be credited to the original payment method used to place the order.
* Return shipping is at own cost. To make it easy, a fee equal to the original shipping costs will be deducted from the reimbursement.